To me, this is a sign that there is a large batch of defective units in the market place.Plus, the company is more concerned about if your unit is counterfeit (mine wasn't) than actually helping. I love the flavor and once you are use to the toke it offers, this baby gets you really ripped. They claimed that all people that contacted them were taken care of.The problem has been acknowledged, and since then been rectified. Ploom never took really care of my case and did not honor their warranty. I could never use it because the Charging Base was broken.I have t clean my daily which can be a pain in the arse. So exciting to have in the house but god, the cleaning effort is incredible. Oven is on. Standby timer extended to one minute between sensing movement or lip.Lip sensor activation increases speed of color change. There appears to be a rhythm/pattern to the color cycle. Conclusion: Definitely would recommend it to anyone who isn't on a strict budget.Similar to Apple products like the Macbook Pro, it seems overly expensive compared to it's competitors, but once it's in your hands you won't want to use anything else. This is truly the future of vaporizing as it allows you to vaporize your herbs almost anywhere whilst also being discreet. Not a huge deal but hopefully the next design or update can address this issue.Taste: 4 out of 5. At first, the taste of your dried herbs is great, but towards the end it starts to taste a bit plastic-y. If they offered repair or it was built tough, I'd rate 4 or even 5 stars...otherwise I'm having a blast smoking out of it! They were very friendly...it's just too bad their answer was 'we can't do anything for you'.That said, their chat support was fast and easy to use.
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